Privacy Policy

1. Who controls your personal data

For website inquiries and general contact requests, Rozana Business Intelligence LLC acts as the controller because it determines why and how the personal data submitted through this website is processed.

• Company: Rozana Business Intelligence LLC
• Location: Muscat, Sultanate of Oman
• Email for privacy requests: info@rozanabi.com
• General contact email: contact@rozanabi.com
• Phone: +968 77303125

2. Personal data we may collect

We only aim to collect personal data that is relevant to website operation, inquiry handling and communication with potential clients. Depending on how you use the website, this may include:

• Identity and contact details, such as your name, company name, job title, email address and phone number.
• Inquiry information, such as the message you submit, the service area you ask about, business context and any information you choose to include in the contact form.
• Technical and usage information, such as browser type, device information, approximate location derived from technical data, pages visited, referral source and cookie preferences.
• Communication records, such as emails, replies, meeting notes or follow-up messages exchanged with Rozana.

Please do not submit sensitive personal data, children’s data, health data, biometric data, financial account data, political or religious information, criminal conviction information, or other special-category data through this website unless Rozana has specifically requested it and an appropriate legal basis, permit or procedure is in place.

3. Why we process personal data

We process personal data for clear and limited purposes, including:

• Responding to inquiries submitted through the website.
• Understanding whether Rozana’s services may be relevant to a visitor’s business needs.
• Preparing follow-up communication, proposals or introductory discussions when requested.
• Operating, securing, testing and improving the website.
• Managing cookie preferences and consent choices.
• Measuring website performance and content usefulness where analytics cookies are accepted.
• Preparing future marketing or remarketing activity only where valid consent and technical implementation are in place.
• Maintaining records needed for legal, accounting, operational or dispute-resolution purposes.

4. Consent and transparency

Where consent is required, we aim to request it in a clear, explicit and understandable way before processing takes place. For website forms, submitting the form confirms that you intentionally provided the information for Rozana to review and respond to your inquiry. For non-essential cookies, analytics and marketing tools, you can accept, reject or manage your choices through the cookie banner.

5. Cookies and similar technologies

This website uses cookies to support essential website functionality and, where accepted, to support analytics and future marketing measurement. Essential cookies are required for the site to function and cannot be disabled through the website banner. Analytics and marketing cookies are optional and should only be activated after the visitor has accepted or selected them.

Cookie categories

• Essential cookies: support core website functionality, cookie preference storage, security and basic navigation.
• Analytics cookies: help Rozana understand page usage, traffic sources, Google Analytics 4 events, content performance, campaign performance and website improvement opportunities.
• Marketing cookies: may support Google Ads conversion measurement, remarketing readiness, ad personalization signals, paid-media review or future advertising tools, but only where accepted and technically enabled.

6. Marketing communications

Rozana will not send commercial marketing messages merely because someone visited the website. If we introduce newsletters, campaign updates or direct marketing communications, we will use a consent-based approach and provide a clear way to stop receiving those communications without charge.

7. Children’s personal data

This website is intended for business and professional audiences. Rozana does not knowingly collect personal data from children through this website. If we become aware that a child’s personal data has been submitted without appropriate guardian consent, we will take reasonable steps to delete it or handle it in accordance with applicable requirements.

8. Sensitive personal data and permits

Oman’s personal data framework places stricter controls on categories such as health data, biometric data, genetic data, racial origin, sex life, political or religious opinions, philosophical beliefs, criminal convictions and security-measure-related data. Rozana’s public website is not designed to collect these categories. If any future project requires processing such data, Rozana will assess whether a permit, additional notice, written consent, contractual controls, security measures or specialist legal review is required before processing.

9. Processors and service providers

Rozana may use trusted service providers to host the website, manage email, protect the website, support analytics, provide forms, maintain backups or operate other technical services. Where a service provider processes personal data on behalf of Rozana, we aim to ensure that it only processes the data for defined purposes and with appropriate confidentiality, security and data protection obligations.

10. Sharing and disclosure

We do not sell personal data. We may share personal data only where necessary and proportionate, including with:

• Service providers supporting website hosting, email, security, analytics, form handling or business operations.
• Professional advisers, auditors or legal representatives where needed.
• Government, regulatory or law-enforcement bodies where required by applicable law, lawful request, court order or regulatory process.
• Prospective business partners only where necessary for a requested service, proposal or project and where appropriate safeguards are used.

11. International transfers

Some website, email, hosting, analytics or cloud providers may process or store data outside the Sultanate of Oman. Where personal data is transferred outside Oman, Rozana will consider applicable legal requirements, the purpose of transfer, the nature of the data, the safeguards offered by the recipient and whether the transfer may cause harm to the data subject.

12. Retention

We keep personal data only for as long as there is a defined and legitimate reason to retain it. The retention period depends on the purpose of collection, the nature of the inquiry, whether there is an ongoing relationship, legal obligations, accounting requirements, dispute-resolution needs and security considerations.

• General website inquiries may be retained while the inquiry is active and for a reasonable follow-up period afterwards.
• Client or proposal records may be retained for business, accounting, legal and contractual purposes.
• Cookie consent records may be retained to respect and evidence preference choices.
• Security and technical logs may be retained for a limited period required for website protection and troubleshooting.

13. Security

Rozana aims to use reasonable technical and organisational measures to protect personal data from unauthorised access, leakage, tampering, misuse, accidental loss or unlawful processing. These measures may include access control, secure systems, restricted access, backups, monitoring, testing and practical incident-response procedures. No website or online transmission can be guaranteed to be completely secure.

14. Data breach handling

If a personal data breach occurs and it may create risk for the rights of data subjects, Rozana will assess the incident, take corrective steps, document relevant facts and, where required, notify the competent authority and affected data subjects within the applicable legal timeframe.

15. Your rights

Subject to applicable law and verification of identity, you may have the right to:

• Withdraw consent for future processing where processing is based on consent.
• Request access to a copy of your processed personal data.
• Request correction, update or blocking of inaccurate or outdated personal data.
• Request deletion of personal data where the purpose has ended or processing is no longer lawful, subject to legal exceptions.
• Request transfer of your personal data to another controller where legally applicable.
• Object to or request restriction of certain processing activities where applicable.
• Submit a complaint to the competent authority if you believe your data has been processed unlawfully.

To exercise a privacy right, contact us at info@rozanabi.com. We may need to verify your identity before responding. We aim to respond within the legal period applicable to such requests.

16. Records of processing

Rozana may maintain internal records of relevant processing activities, including the purpose of processing, categories of data, authorised access, retention periods, disclosure recipients, transfer information, technical and organisational security measures and any relevant incident records.

17. Third-party links

This website may link to third-party websites, platforms or resources. Rozana is not responsible for the privacy practices, security or content of third-party websites. You should review their own privacy policies before providing personal data to them.

18. Updates to this policy

We may update this Privacy Policy to reflect changes in law, website functionality, service providers, cookies or business operations. The updated version will be published on this page with a revised “Last updated” date.

19. Contact

For privacy questions, rights requests or concerns about how your personal data is handled, contact Rozana at info@rozanabi.com.